dk10's Privacy Policy
dk10 is fully committed to protecting the personal information of players in Bangladesh. This policy provides a detailed description of how we collect, use, and keep your information safe.
Introduction and Scope
dk10 ("we", "us", or "the platform") operates a mobile-first online gaming and betting service for players in Bangladesh. This privacy policy ("policy") applies to all services provided on our website dk10.cam.
By registering on our platform or using our services, you are giving your consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services. dk10 reserves the right to modify this policy at any time, and you will be notified of any changes in a timely manner.
The Information We Collect
dk10 collects various types of information to provide its services. Below is a detailed description of what information we collect and for what purpose.
Personally Identifiable Information
Information you voluntarily provide at the time of registration:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID card or passport details (for identity verification)
- Profile photo (optional)
Financial and Transaction Information
Information required for payment processing:
- bKash / Nagad / Rocket / Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, amount, and method
Technical and Usage Information
Information automatically collected from your device and browsing:
- IP address and device identifiers
- Browser type and operating system
- Site visit time and duration
- Pages viewed and links clicked
- Cookie and session data
Gaming Activity Information
Information collected to improve your gaming experience:
- Play history and preferences
- Betting patterns and amounts
- Bonus usage history
- Login and logout schedule
- Account settings and preferences
Purpose of Using Information
dk10 uses collected information only for lawful and specific purposes. We do not under any circumstances sell, lease, or rent your personal information to unauthorised third parties.
Service Operation
Your information is used to create and manage your account, process payments, and provide gaming services.
Identity Verification
Your identity is verified to ensure security and to comply with Anti-Money Laundering (AML) regulations.
Fraud Prevention
Data is analysed to detect suspicious activity and to keep your account and financial transactions secure.
Customer Support
Information is used to resolve your issues quickly and to make our 24/7 live chat support more effective.
Service Improvement
Usage data is analysed to improve the functionality and user experience of our platform.
Responsible Gaming
To monitor players' gaming behaviour to ensure responsible gaming and to help prevent potentially harmful behaviour.
Cookie and Tracking Technologies
dk10 uses cookies and similar tracking technologies to improve your browsing experience and to ensure the functionality of our services.
Essential Cookies
These cookies are necessary for the basic functionality of the site — such as maintaining login sessions, security verification, and saving language preferences. Without them, the site will not function properly.
Functionality Cookies
These cookies are used to remember your preferences and settings, so you do not need to set things up again each time you visit the site.
Analytics Cookies
These cookies are used to collect anonymous statistics to understand how our services are being used. The information collected does not directly identify any individual.
Cookie Control
You can reject or delete cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the platform.
Sharing Information with Third Parties
dk10 gives the highest importance to your personal privacy. We never sell your information. However, we may share information in the following limited circumstances:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay, bank), identity verification, and technical infrastructure service providers — who are bound by strict confidentiality agreements with us and may only use information for specified purposes.
Legal Obligations
We may disclose information in compliance with legal obligations arising from applicable laws in Bangladesh, court orders, or legitimate requests from government authorities.
Fraud and Security
Relevant information may be shared with authorities capable of investigating and preventing fraud, money laundering, or other illegal activities.
Business Transfers
In the event of a merger, acquisition, or asset transfer — user information may be transferred in accordance with the terms of this policy, and you will be notified in advance.
Data Security Measures
dk10 uses industry-standard security technologies to protect your information from unauthorised access, alteration, disclosure, or destruction.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
Servers are protected by advanced firewalls and intrusion detection systems.
Access Control
Only authorised staff may access data for specified purposes.
Regular Backups
Regular encrypted backups of data and a disaster recovery plan are maintained.
Data Retention Period
dk10 retains your personal information only for as long as it is necessary or legally required.
Active Accounts
While your account is active, we retain all your necessary information. This information is used to provide services, support, and to improve your gaming experience.
Closed Accounts
Even after an account is closed, certain information may be retained for the period required by applicable law for legal, regulatory, and anti-fraud purposes.
Transaction Records
Records of financial transactions must be retained for a specified period as required by Anti-Money Laundering regulations and tax requirements.
Automatic Deletion
Once the specified retention period ends, we securely delete or anonymise the information so that it can no longer be used to identify any individual.
Your Rights and Controls
As a registered member of dk10, you have a number of important rights over your personal information. Contact us to exercise these rights.
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correct Information
You have the right to request the correction of incomplete or inaccurate information held about you.
Right to Delete Information
In certain circumstances, where there is no legal obligation, you have the right to request the deletion of your information.
Right to Object to Processing
You have the right to object to the processing of your information for specific reasons, particularly for direct marketing purposes.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format and to transfer it elsewhere.
Right to Withdraw Consent
Where processing of information is based on your consent, you have the right to withdraw that consent at any time.
To exercise these rights, email [email protected] or contact us via our 24/7 live chat. We will endeavour to respond to your request within a reasonable time after receiving it.
Protection of Minors
dk10 strictly prohibits its services for persons under the age of 21. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory during the registration process. If we become aware that a minor is using our platform, we will immediately close the relevant account and delete any information collected.
If a parent or guardian believes that their minor child has provided information on our platform, please contact [email protected] immediately.
You must be 21 years of age or older to play at dk10.
Policy Changes and Contact
Policy Updates
dk10 may update this privacy policy from time to time. If there are any significant changes, we will:
- Update this page with a new date
- Send a notification to your registered email or at the time of login
- You will be given sufficient notice before any changes take effect
If you continue using the platform after any changes, you will be considered to have agreed to the new policy.
Related Policies
This privacy policy should be read together with our other policies:
- Terms & Conditions — Overall terms for using the service
- Responsible Gaming — Safe gaming guidelines
- About Us — Learn more about dk10
Contact Us
Contact us for any questions or concerns regarding privacy.