dk10 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") govern the use of the dk10 platform and all its services. "dk10", "we", "our" refers to the dk10 operator and its affiliated entities. "User", "you" refers to any person who uses our services through the dk10 website, mobile app or any other digital channel.

From the moment you access or begin using the dk10 platform, you are considered to have accepted all clauses of these terms. If you disagree with any part of these terms, please refrain from using our services.

dk10 is committed to operating a safe and reliable platform. We make every effort to ensure SSL encryption and fair play.

2 Eligibility and Age Requirement

The following eligibility criteria are required to use dk10's services:

• You must be at least 21 years of age (for ages 21+).
• You must have a valid Bangladeshi bank account or mobile banking account (bKash, Nagad, Rocket or Upay) registered in your own name.
• You must use the platform entirely voluntarily and of your own free will.
• You must not have any previously cancelled or banned account on dk10.

Age Verification

dk10 may at any time request a government-issued ID (NID, passport or driving licence) to verify a user's age and identity. Failure to provide the information required for verification may result in the account being suspended or cancelled.

3 Account Registration

Each user may open only one single account. Creating multiple accounts under the same person's name, on the same device or from the same IP address is strictly prohibited.

Information Required at Registration

• Full legal name (as per national identity card)
• Active mobile number
• Date of birth (with proof)
• Details of preferred payment method

An account opened with false or misleading information may be cancelled at any time and the associated balance may be forfeited. dk10 reserves the right to verify the accuracy of information.

4 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing anyone else to use your account is prohibited.

• If you notice any suspicious activity, notify us immediately via live chat or email.
• dk10 will never ask for a password or OTP in a personal message.
• Account ownership cannot be transferred.

dk10 is not responsible for any financial loss resulting from misuse of an account, unless it is proven that the loss was caused entirely by a system fault on dk10's part.

5 Deposits and Withdrawals

Deposit Rules

The minimum deposit amount on dk10 is ৳100 (the same limit applies across all methods including bKash, Nagad, Rocket, Upay and bank transfer). Deposited funds must come from an account registered in your own name.

Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Standard processing time is 10–45 minutes.
• Withdrawal requests can only be made through verified methods.
• Withdrawals will be held if the wagering requirements of any active bonus have not been met.

Identity Verification

Before significant withdrawal amounts, dk10 may complete a KYC (Know Your Customer) process. This process may require a government-issued ID and proof of ownership of the payment method.

6 Bonuses and Promotions

dk10's welcome bonus is a 100% bonus on the first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 20 times (20x).

General Bonus Terms

• Each bonus offer has its own validity period — if the conditions are not met within the specified time, the bonus will be cancelled.
• Bonus balance cannot be withdrawn directly; only winnings become withdrawable after the wagering requirements are fulfilled.
• Claiming a bonus more than once from the same household or device is prohibited.
• dk10 reserves the right to change or withdraw any promotional offer.

VIP Program

dk10's VIP program has three tiers: Bronze — up to 0.5% cashback per week; Silver — up to 1.0% cashback per week; Gold — up to 1.5% cashback per week. VIP tier advancement is based on regular activity and engagement on the platform.

7 Betting and Gaming Rules

The outcome of all games and bets on dk10 is determined by an automated system. We have technical safeguards in place to ensure fair play.

Game Cancellation and Errors

• If any game or bet remains incomplete due to a technical error, dk10 will review it and a balance refund may be issued where appropriate.
• dk10 reserves the right to cancel any erroneous odds or bonuses that were displayed.
• dk10 is not liable for bets lost or not completed due to internet disconnection.

Sports Betting

For bets on cricket, football, kabaddi and other sports, the official match result will apply. If a match is abandoned or relocated, dk10's decision regarding the relevant bets will be considered final.

8 Responsible Gaming

dk10 places the highest importance on responsible gaming. We believe entertainment should be enjoyable, not a source of anxiety.

• You can set deposit limits, betting limits or self-exclusion on your account.
• If you feel that gambling is having a negative impact on your personal or financial life, please contact us — our support team is ready to assist you.
• Use of the platform by minors (under 21 years of age) is strictly prohibited.

For more information, please read our Responsible Gaming page.

9 Prohibited Activities

The following activities are strictly prohibited on dk10 and may result in account cancellation and balance forfeiture:

• Using the platform for the purpose of money laundering.
• Using bots, scripts or automated software to operate bets or games.
• Creating multiple accounts to take advantage of bonuses (bonus hunting).
• Exploiting system vulnerabilities or errors to gain an unfair advantage.
• Using a third party's account or sharing accounts.
• Attempting to influence support staff through threats, harassment or abusive behaviour.

10 Intellectual Property

All content on the dk10 platform — logos, designs, software, text materials, graphics and databases — is the intellectual property of dk10 or its licensors. Copying, distributing, modifying or publishing this content without prior written permission from dk10 is prohibited.

Content and trademarks belonging to third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, etc.) are the property of their respective owners.

11 Limitation of Liability

dk10 is not liable in the following circumstances:

• Loss caused by the user's internet connection or device issues.
• Delays or failures by a third-party payment provider.
• Service disruption due to natural disasters, cyberattacks or other force majeure events.
• Loss resulting from misuse of a user's account information (where negligence on dk10's part has not been proven).

Our maximum liability in any case will not exceed the amount of the relevant transaction made by the user.

12 Changes to Terms

dk10 reserves the right to amend these terms and conditions at any time. For significant changes, users will be notified via their account and the publication date on the website will be updated.

If you continue using the platform after updated terms have been published, you will be considered to have accepted the new terms. It is recommended that you visit this page regularly.

13 Account Closure

Closure by the User

Any user may permanently close their account at any time by contacting our support team. Any remaining balance may be withdrawn before the account is closed, however the bonus balance will be cancelled.

Closure by dk10

dk10 may suspend or cancel an account due to a breach of terms and conditions, evidence of fraud or other legal reasons. In such cases, the matter of a balance refund will be determined after review.

14 Contact and Complaints

If you have any questions or complaints regarding these terms and conditions, please contact us:

• 24/7 Live Chat Support (in English)
• Email: [email protected]

After receiving a complaint, dk10 will endeavour to respond within a reasonable time. We always follow a fair and transparent process in resolving disputes.